Waukesha School District's busing service late for some students
First Student in its first year, replacing Dairyland
Robert Schuelke said he wasn't aware of any issues with his busing company, First Student, on the first day of school this week in Waukesha.
But some parents were not happy with First Student when their children weren't picked up Tuesday at a bus stop on time.
According to one parent, who has a middle-schooler at Horning Middle School, a group of students were waiting for more than 20 minutes in the Deer Path Subdivision on the southeast side of Waukesha. The stop picks up students who live on Deer Path and Hunter Road.
One parent called First Student's customer service center as well as the Waukesha School District.
"I was unaware of that," Schuelke said.
Lauri Clifton, director of business services, said she was in regular contact with Schuelke on any issues. She said a few buses were 20 minutes late.
She said the district made modifications to a few routes over the weekend that might have caused some confusion to First Student.
Clifton added there was a conference call with First Student set up every day this week to go over concerns. If there are any future concerns, parents can call First Student at (262) 524-0667.
Clifton said they can also call the district at (262) 970-1150. There will be updated information on Parent Connect, the district's student software site that includes busing information.
Schuelke said the busing company, in its first year with Waukesha, was working all weekend to make sure drivers understood all of its stops. He added if there are any problems he will address them immediately.
The district is in its first year of using First Student as its busing service. It replaced Dairyland, which had a longtime partnership with the Waukesha School District.
First Student’s buses use propane fuel, which is cheaper than diesel, and was one of the reasons the Waukesha School Board chose its services. Its bid last spring was $6.1 million for propane buses. Dairyland’s bid for diesel was $6.2 million.
The technology First Student utilizes was also praised during the selection process.
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