Oconomowoc Memorial Emergency Department Recognized for Care

Dec. 7, 2012

Oconomowoc Memorial Hospital has become the first hospital in Wisconsin to receive the prestigious Press Ganey Summit Award for excellence in emergency care five years in a row.

Summit Award winners set themselves apart by demonstrating their dedication to excellence in the quality of care as well as employee and physician satisfaction.

“Our culture of care is one in which we are dedicated to providing the best experience possible for every patient,” said Tim Westlake, M.D., medical director of Oconomowoc Memorial’s emergency department. “We consistently hear from patients that Oconomowoc Memorial is the hospital they prefer to go to when they need emergency care.”

Hospitals must sustain patient satisfaction scores at the 95th percentile or higher during three consecutive years to qualify for the Summit Award. Oconomowoc Memorial Hospital’s emergency department also received the award in 2008, 2009, 2010 and 2011, which means it has maintained a high satisfaction ranking every year since 2005. The scores indicate that Oconomowoc Memorial’s emergency department was rated higher by its patients than 95% of the hospitals in the nation, according to patient surveys conducted by Press Ganey.

For more than 25 years, Press Ganey has been the industry’s recognized leader in health care performance improvement. Press Ganey partners with more than 10,000 health care facilities, including more than 50 percent of U.S. hospitals, to measure and improve the quality of care. The company’s databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations.

Oconomowoc Memorial Hospital is a 76-bed acute-care hospital located in Oconomowoc, Wisconsin. The emergency department cares for approximately 13,000 patients a year. Oconomowoc Memorial is part of ProHealth Care, an integrated health system that includes three hospitals, physician clinics, a health and fitness center, home care and hospice, and senior living facilities.

For more information, go to www.prohealthcare.org or www.pressganey.com.

This site uses Facebook comments to make it easier for you to contribute. If you see a comment you would like to flag for spam or abuse, click the "x" in the upper right of it. By posting, you agree to our Terms of Use.

Suburban News Roundup

E-mail Newsletter

Your link to the biggest stories in the suburbs delivered Thursday mornings.

Enter your e-mail address above and click "Sign Up Now!" to begin receiving your e-mail newsletter
Get the Newsletter!

Login or Register to manage all your newsletter preferences.

Community Watch

» Filing period begins for city, town and school seats in Waukesha 07:34 PM

» Alderwoman Joan Francoeur isn't seeking another term 07:20 PM

» Updated rankings of area prep boys and girls basketball teams and players 12:10 PM

» Waukesha woman given probation for selling drugs from home 10:20 AM

» Woman rescued from vehicle in Fox River downtown Waukesha 11/27

» Waukesha Police Report: Dec. 3, 2015 issue 11/27

» Later paper delivery for Waukesha Now's Nov. 26, 2015 issue 11/25

» Despite Meijer's request for a change, Waukesha stores must continue to sell liquor in separate area 11/25

» Reports of people dressed as clowns raise concerns in Waukesha Updated:  11/24

» Downtown Waukesha glows under LED snowflakes Updated:  11/24

» Waukesha Police Report: Nov. 26, 2015 issue 11/23

» New rule trickles into Waukesha's water conservation efforts 11/23

» Early deficit, long Homestead drive ends Waukesha West's title hopes 11/21

» 2015 Waukesha Christmas Parade, tree lighting kicks off holiday festivities 11/20

» Mistakes haunt Catholic Memorial in heartbreaking title-game loss 11/20

» Man found guilty of igniting standoff with police to enter treatment for mental illness Updated:  11/20

» Updated state championship game rankings of area prep football teams and players 11/19

» Waukesha Police Report: Nov. 19, 2015 issue Updated:  11/19

» Local NFL Punt, Pass & Kick national champion will be grand marshal in Waukesha Christmas Parade 11/19

» Judge: prison for woman who stole $21,000 from bank customers, climbed through ceiling for drugs Updated:  11/19

» Complaint: Teenager pointed gun at woman inside Waukesha apartment 11/18

» Woman reportedly cracked glass bowl over daughter's head during argument in Waukesha Updated:  11/17

» Waukesha man accused of collecting, sharing child porn for 13 years Updated:  11/17

» Complaint: Waukesha woman, with her kids with her car, crashed while intoxicated 11/16

» Catholic Memorial cruises into state final with all-around effort 11/15

View All Posts Got a tip? Welcome rss



Local Business Directory



What's Happening NOW

WaukeshaNOW.com and the Waukesha & Pewaukee Visitors Bureau are teaming up to provide you with an online calendar of community events and attractions. E-mail us to learn how to submit an event.